Browse How Wallet Data Is Used
Our Privacy Policy sets out which account details we use, why we need them and how long operational records may remain available. A phone number supports account access and verification; wallet references help us match a DANA, OVO, GoPay or QRIS status with the correct account
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without asking you to send a full wallet credential. Bank transfer, virtual account and local rails may create payment references that appear in support records. We use these details to check account ownership, investigate a receipt or status question and protect the path into the lobby.
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Access and eligibility depend on local law, and our policy applies where local law permits. If you ask about a record, contact support from the account route and tell us which detail or activity you want clarified.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.